Last Updated: August 2026
These Terms & Conditions apply to all treatments, consultations, appointments, products and services provided by Empress Lasers (“Empress Lasers”, “we”, “our” or “us”).
By booking an appointment, purchasing a treatment or package, or using our website, you agree to these Terms & Conditions.
1. About Empress Lasers
Empress Lasers provides professional laser hair removal and advanced aesthetic skin treatments from our UK clinics.
Our treatments are carried out by trained practitioners using professional medical-grade equipment and are subject to individual suitability assessments.
2. Consultations & Patch Tests
All new clients must attend an initial consultation before commencing treatment.
Where appropriate, a patch test will be carried out prior to treatment.
Consultations and patch tests allow us to:
Empress Lasers reserves the right to decline treatment where we believe it would not be safe, appropriate or likely to achieve satisfactory results.
3. Medical Information
Clients are responsible for providing complete and accurate medical information before treatment.
You must inform us of any changes to your health, including but not limited to:
Failure to disclose relevant medical information may increase the risk of adverse reactions and may result in treatment being postponed or refused.
4. Treatment Results
Treatment outcomes vary between individuals.
While our practitioners will always aim to achieve the best possible results, we cannot guarantee:
Results depend on numerous factors including skin type, hair type, hormones, medical history, lifestyle and adherence to aftercare advice.
Additional maintenance sessions may be required.
5. Appointments
Appointments are subject to availability.
We recommend arriving at least 10 minutes before your appointment.
Late arrival may reduce your treatment time or require your appointment to be rescheduled.
If you arrive significantly late, your appointment may be treated as a late cancellation.
6. Cancellations & Missed Appointments
We kindly ask for at least 48 hours’ notice if you need to cancel or rearrange an appointment.
Where less than 48 hours’ notice is provided, Empress Lasers reserves the right to:
Failure to attend an appointment without notice (“no-show”) may result in the full treatment cost being charged or the treatment session being forfeited.
7. Deposits
Certain appointments may require a booking deposit.
Deposits are redeemable against your treatment unless:
Unless required by law, deposits are non-refundable.
8. Treatment Packages
Pre-paid treatment packages offer reduced pricing and are intended for use by the named client only.
Treatment packages:
Unused sessions after the expiry date may be forfeited unless otherwise agreed by Empress Lasers.
9. Refund Policy
You can review our full refund policy here.
We are committed to providing high-quality treatments and services.
Because treatment results vary between individuals, refunds cannot be provided under any circumstances.
Refunds will not be provided for:
At our discretion we may offer additional sessions or defer a session for another time, but we do not provide refunds for unused sessions.
Nothing in these Terms affects your statutory consumer rights.
10. Promotions & Offers
From time to time Empress Lasers may offer promotions, discounts or introductory offers.
Unless specifically stated:
11. Gift Vouchers
Gift vouchers:
Lost or stolen vouchers may not be replaced.
12. Prices
Prices shown on our website are correct at the time of publication but may change without notice.
The applicable price is the one confirmed at the time of booking.
13. Aftercare
Clients must follow all aftercare advice provided by Empress Lasers.
Failure to follow aftercare instructions may:
14. Adverse Reactions
Although uncommon, aesthetic treatments carry some inherent risks.
Possible side effects may include:
Our practitioners will explain potential risks before treatment.
Clients should contact the clinic promptly if they experience unexpected reactions.
15. Right to Refuse Treatment
Empress Lasers reserves the right to refuse, postpone or discontinue treatment where:
16. Children
Clients must meet the minimum age requirements for the treatment being provided.
Parental or guardian consent may be required where permitted by law.
17. Website Information
The information published on our website is intended for general guidance only.
It should not replace medical advice from a qualified healthcare professional.
Treatment suitability can only be confirmed following consultation.
18. Intellectual Property
All content on this website, including text, images, branding, graphics and logos, remains the property of Empress Lasers unless otherwise stated.
Content may not be copied, reproduced or distributed without written permission.
19. Privacy
Your privacy is important to us.
Information regarding how we collect, store and process personal information can be found in our Privacy Policy.
20. Limitation of Liability
Nothing within these Terms excludes or limits liability where such exclusion is prohibited by law.
Subject to applicable legislation, Empress Lasers shall not be liable for indirect or consequential losses arising from treatments or use of this website.
21. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be available on our website.
Continued use of our services constitutes acceptance of any updated Terms.
22. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
If you have any questions regarding these Terms & Conditions, please contact Empress Lasers using the details provided on our website.
